KFF Service for winter 2014/2015

Dear Valued Totem Ocean Customers:

Once again, it is time to bundle up and prepare for the winter season in Alaska.  After internal discussion, we are announcing the official start of KFF (Keep from Freezing) Service to begin with our northbound sailing of the North Star, Voyage 14155 departing Tacoma at 0100 on Thursday, 10/09/2014.

As a reminder, basic guidelines for requesting KFF Service on Totem Ocean are:

  • Request KFF Service at time of booking
  • Request insulated equipment at time of booking
  • Declare KFF Service on your bill of lading for each load

If you are a customer that has a Totem Ocean Equipment pool, our Customer Service and Fleet Groups will assist you in transitioning to the correct equipment based on your KFF needs.

Once again, we would like to thank each and every one of you for a smooth transition in and out of this service.

Should you have any questions regarding the above, please contact the following:

Federal Way Customer Service                                253-449-2112
Anchorage Customer Service                                    800-234-8683
Tacoma Vehicles                                                          253-238-8450

Current sailing schedules are always available here for your convenience

Sincerely,

Jaime Keith

Jaime Keith
Cargo Support Manager
253-449-8218

General Rate Increase Effective Nov. 23, 2014

Dear Totem Ocean Customers:

Totem Ocean Trailer Express has filed a General Rate Increase (GRI) of 5.5% to be effective November 23, 2014. This rate action was filed with the United States Surface Transportation Board and applies to TOTE Tariffs 100, 201, 500, and 600. This filing does not apply to TOTE Tariff 700 (Household Goods).

Your continued support is greatly appreciated. If you have questions regarding any of these tariff filings, please contact your account representative at (800) 426-0074 in the Lower-48 or (800) 234-8683 in Alaska. Thank you.

Sincerely,

Chris Trefzger
Totem Ocean Pricing