July 4th Holiday Schedule Reminder

Subject:               July 4th Holiday Schedule Notice – REMINDER

Date:                     June 29, 2015

To Our Valued Customers,

Independence Day, July 4th, falls on a Saturday this year.  Totem Ocean Corporate Offices will be observing the holiday on Friday July 3rd and will be closed.  Operations in Tacoma and Federal Way will be open as there is no impact to the vessel schedule.  All cargo cut offs remain the same.

Schedule is as follows:

Tacoma and Federal Way Operations:

Friday, July 3                                                   Open – Normal Operation

Anchorage Terminal – All Offices

Friday, July 3                                                   Closed

Over-sized and hazardous cargo for North Star, southbound voyage 15100, should be in to Totem Ocean by close of business, Thursday, July 2nd.

**There is no impact on Totem Ocean’s posted Vessel Schedule**

If you have questions or require further information, please contact the following:

Federal Way Customer Service                                                  253-449-2112
Anchorage Customer Service                                                     800-234-8683
Tacoma Vehicles                                                                           253-238-8511

We appreciate the partnership we enjoy with all of you and hope the service improves your efficiencies.

Sincerely,

Jaime Keith
Cargo Support Manager
253-449-8218;
jkeith@totemocean.com

Alaska Wildfire Update

Date: June 15, 2015

To: All Totem Ocean Value Customers

Yesterday afternoon a wildfire started near Willow, AK. This fire quickly grew and eventually slowed/closed transit via the Alaska Railroad and the Parks Highway.

As of 10:30am AST, Totem Ocean has received word that normal railroad service has been restored for both north and southbound cargo. In addition, the Parks Highway has been reopened and vehicles are able to move through the area with the assistance of a pilot car.

Totem Ocean will continue to monitor the situation closely and will send out an update if there is a significant change.

Thank you for your patience and please don’t hesitate to be in touch with any questions.

Sincerely,

Jaime Keith
Cargo Support Manager
253-449-8218
jkeith@totemocean.com

July 4th Holiday Schedule Notice

Date: May 22, 2015

To Our Valued Customers,

Independence Day, July 4th, falls on a Saturday this year. Totem Ocean Corporate Offices will be observing the holiday on Friday July 3rd and will be closed. Operations in Tacoma and Federal Way will be open as there is no impact to the vessel schedule. All cargo cut offs remain the same.

Schedule is as follows:

Tacoma and Federal Way Operations:

Friday, July 3     Open – Normal Operation

Anchorage Terminal – All Offices

Friday, July 3     Closed

Over-sized and hazardous cargo for North Star, southbound voyage 15100, should be in to Totem Ocean by close of business, Thursday, July 2nd.

**There is no impact on Totem Ocean’s posted Vessel Schedule**

If you have questions or require further information, please contact the following:

Federal Way Customer Service              253-449-2112
Anchorage Customer Service                 800-234-8683
Tacoma Vehicles                                       253-238-8511

We appreciate the partnership we enjoy with all of you and hope the service improves your efficiencies.

Sincerely,

Jaime Keith
Cargo Support Manager
253-449-8218
jkeith@totemocean.com

 

Seasonal Weight Restrictions

March 30, 2015

To Our Valued Customers

On the following pages, you will see the most recent public notice from the Alaska Department of Transportation regarding road restrictions for Central Region locations.

If you would like to access the Alaska DOT site yourself, you can do so by copying the following link into your web browser.

http://www.dot.state.ak.us/mscve/main.cfm?go=weightrestrictions

We will not inundate you with any further emails and recommend you visit this site for future updated information or continue to check our website (above) for easy access.

If you have any questions, please do not hesitate to call either of the numbers below:

Mike Thrasher, Alaska Terminal Operations Mgr.     907.265.7221
Billy Godwin, Terminal Operations Supervisor          907.265.7218

Sincerely,

Grace Greene
Alaska General Manager
907.265.7239
ggreene@totemocean.com

 

 

End of KFF Service for 2014/2015 Season

Date: March 25, 2015

To Our Valued Customers,

Totem Ocean is suspending KFF service for the season with the last sailing being northbound Voyage 15053, which departs Tacoma on Saturday, April 11, 2015.

Totem Ocean will begin the process of transitioning some pools to dry equipment at that time, based on customer requirements. Please remember to transition your Bill of Lading documents to non-KFF, after that date, unless there is a specific need for this service. If so, this need should be directly communicated to an individual in Totem Ocean Customer Service.

We would like to thank each and every one of you for a smooth transition in and out of this service.

If you have questions regarding the suspension of KFF service, please contact the following:

Federal Way Customer Service                  253-449-2112
Anchorage Customer Service                     800-234-8683

We appreciate the partnership we enjoy with all of you and hope our service improves your efficiencies.

Sincerely,

Jaime Keith
Cargo Support Manager
253-449-8218
jkeith@totemocean.com

KFF Service for winter 2014/2015

Dear Valued Totem Ocean Customers:

Once again, it is time to bundle up and prepare for the winter season in Alaska.  After internal discussion, we are announcing the official start of KFF (Keep from Freezing) Service to begin with our northbound sailing of the North Star, Voyage 14155 departing Tacoma at 0100 on Thursday, 10/09/2014.

As a reminder, basic guidelines for requesting KFF Service on Totem Ocean are:

  • Request KFF Service at time of booking
  • Request insulated equipment at time of booking
  • Declare KFF Service on your bill of lading for each load

If you are a customer that has a Totem Ocean Equipment pool, our Customer Service and Fleet Groups will assist you in transitioning to the correct equipment based on your KFF needs.

Once again, we would like to thank each and every one of you for a smooth transition in and out of this service.

Should you have any questions regarding the above, please contact the following:

Federal Way Customer Service                                253-449-2112
Anchorage Customer Service                                    800-234-8683
Tacoma Vehicles                                                          253-238-8450

Current sailing schedules are always available here for your convenience

Sincerely,

Jaime Keith

Jaime Keith
Cargo Support Manager
253-449-8218

General Rate Increase Effective Nov. 23, 2014

Dear Totem Ocean Customers:

Totem Ocean Trailer Express has filed a General Rate Increase (GRI) of 5.5% to be effective November 23, 2014. This rate action was filed with the United States Surface Transportation Board and applies to TOTE Tariffs 100, 201, 500, and 600. This filing does not apply to TOTE Tariff 700 (Household Goods).

Your continued support is greatly appreciated. If you have questions regarding any of these tariff filings, please contact your account representative at (800) 426-0074 in the Lower-48 or (800) 234-8683 in Alaska. Thank you.

Sincerely,

Chris Trefzger
Totem Ocean Pricing