Seasonal Weight Restrictions

March 30, 2015

To Our Valued Customers

On the following pages, you will see the most recent public notice from the Alaska Department of Transportation regarding road restrictions for Central Region locations.

If you would like to access the Alaska DOT site yourself, you can do so by copying the following link into your web browser.

http://www.dot.state.ak.us/mscve/main.cfm?go=weightrestrictions

We will not inundate you with any further emails and recommend you visit this site for future updated information or continue to check our website (above) for easy access.

If you have any questions, please do not hesitate to call either of the numbers below:

Mike Thrasher, Alaska Terminal Operations Mgr.     907.265.7221
Billy Godwin, Terminal Operations Supervisor          907.265.7218

Sincerely,

Grace Greene
Alaska General Manager
907.265.7239
ggreene@totemocean.com

 

 

End of KFF Service for 2014/2015 Season

Date: March 25, 2015

To Our Valued Customers,

Totem Ocean is suspending KFF service for the season with the last sailing being northbound Voyage 15053, which departs Tacoma on Saturday, April 11, 2015.

Totem Ocean will begin the process of transitioning some pools to dry equipment at that time, based on customer requirements. Please remember to transition your Bill of Lading documents to non-KFF, after that date, unless there is a specific need for this service. If so, this need should be directly communicated to an individual in Totem Ocean Customer Service.

We would like to thank each and every one of you for a smooth transition in and out of this service.

If you have questions regarding the suspension of KFF service, please contact the following:

Federal Way Customer Service                  253-449-2112
Anchorage Customer Service                     800-234-8683

We appreciate the partnership we enjoy with all of you and hope our service improves your efficiencies.

Sincerely,

Jaime Keith
Cargo Support Manager
253-449-8218
jkeith@totemocean.com

KFF Service for winter 2014/2015

Dear Valued Totem Ocean Customers:

Once again, it is time to bundle up and prepare for the winter season in Alaska.  After internal discussion, we are announcing the official start of KFF (Keep from Freezing) Service to begin with our northbound sailing of the North Star, Voyage 14155 departing Tacoma at 0100 on Thursday, 10/09/2014.

As a reminder, basic guidelines for requesting KFF Service on Totem Ocean are:

  • Request KFF Service at time of booking
  • Request insulated equipment at time of booking
  • Declare KFF Service on your bill of lading for each load

If you are a customer that has a Totem Ocean Equipment pool, our Customer Service and Fleet Groups will assist you in transitioning to the correct equipment based on your KFF needs.

Once again, we would like to thank each and every one of you for a smooth transition in and out of this service.

Should you have any questions regarding the above, please contact the following:

Federal Way Customer Service                                253-449-2112
Anchorage Customer Service                                    800-234-8683
Tacoma Vehicles                                                          253-238-8450

Current sailing schedules are always available here for your convenience

Sincerely,

Jaime Keith

Jaime Keith
Cargo Support Manager
253-449-8218

General Rate Increase Effective Nov. 23, 2014

Dear Totem Ocean Customers:

Totem Ocean Trailer Express has filed a General Rate Increase (GRI) of 5.5% to be effective November 23, 2014. This rate action was filed with the United States Surface Transportation Board and applies to TOTE Tariffs 100, 201, 500, and 600. This filing does not apply to TOTE Tariff 700 (Household Goods).

Your continued support is greatly appreciated. If you have questions regarding any of these tariff filings, please contact your account representative at (800) 426-0074 in the Lower-48 or (800) 234-8683 in Alaska. Thank you.

Sincerely,

Chris Trefzger
Totem Ocean Pricing